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General
We apologize for the inconvenience. But please use Microsoft Edge, Chrome, or Firefox to fully utilize our website.
Type the item number or key word of product in the Search Box which is located on top of the page.
To avoid unnecessary miscommunication, discrepancy or likely delay, Linkwylan does not accept phone orders, please place order through our secured online shopping system.
Or you can send your request by email to us: info@linkwylan.com , so that we can draft the proforma invoice and order link for you.
Yes, Security is a top priority at Linkwylan. We deploy both the most advanced encryption SSL software provided by Geotrust and the industry leading anti-hack safety scan system provided by TrustedSite.
Prices change depending on many factors. Unfortunately, we do not currently offer price matching.
Yes, we accept wholesale or OEM orders. Please contact our wholesale department at info@linkwylan.com
Please follow this link to contact us.
Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal.
No, we do not accept checks or money order.
For Visa, Master, and Discover, it is located on the back of your credit card, it is the last 3 digits. For American Express, it located on the front, it is the 4 digits number above your credit card number.
Your order will not go through. Please use another payment method to place order again.
We collect sales tax in all states according to the individual state tax law.
For government agency or reseller, please submit your Tax exempt number or the re-seller permit with order number by email to info@linkwylan.com
Shipping
We try our best to ship out the order within 1-2 business days after the order was received. For orders which incurs credit payment review, it may take longer to ship our your order.
We will contact you regarding your payment.
All orders are shipping from Linkwylan warehouse (warehouse in China or in EU)
We ship orders to worldwide.
We ship your order according to your chosen shipping method.
No, we do not provide free shipping. We honestly charge the actual shipping cost for your entire order according to real-time shipping charge calculations.
Yes.
Those requests can not be fulfilled at this time.
Yes, please send your related request by email to us info@linkwylan.com
You will receive a shipment confirmation email from us once you order is shipped.
By Air Express: shipping time about 7-15 working days
By Air Parcel: shipping time about 10-20 working days.
By Rail+Express: shipping time about 20-30 working days
By Ocean+Express: shipping time about 30-40 working days
But please add 3-5 business days for processing your order for delivery on top of carrier delivery time.
Note that this is just a guidance from carrier. Linkwylan does not guarantee carrier's delivery time.
Order Status
Clicking on the Order Status button on the upper right hand corner of the website, and then enter your email address and password to Sign in. Then you can view your order status. Once the order has been shipped, and tracking information is available, it will be updated on order status page.
We do not allow the order to be modified once it is placed.
Please follow this link to contact us in order to cancel your order. Once the order has been processed for shipping, it can no longer be canceled. Note that Linkwylan support can't modify the order for you. Your order has to be canceled in its entirety.
The product was in stock when you placed the order. However in some rare situations, we can't locate the products to fulfill your order by the time we process your order for shipping. When this happens, we will contact you regarding the order cancellation.
Return and Refund
Yes, all returns must be authorized by Linkwylan within 30 days of the invoice date. You may ask for a refund or an exchange for the same item (the item was damaged upon arrival). We do not exchange your return with any different item.
We will process exchange or refund within 5 business days after we received your returned products. For RMA processing status, please contact info@linkwylan.com.
Customer will pay for the returned shipping costs.
There is no restocking fee for cable and non-electronic products. However, a 15% restocking fee will be applied to all returns for a refund if the electronic products are returned.
Shipping cost is not refundable.
Yes, RMA number is required.
Please refer to 'Returns procedure' in our return policy here for details.
Linkwylan offers lifetime technical support as an integral part of our commitment to provide industry-leading solutions. Email us with any questions at info@linkwylan.com. Our products are also backed by a limited one-year warranty or lifetime warranty, depending on the product. Warranty information can generally be found in the user manual included in the packaging. Linkwylan warrants its products against defects in materials and workmanship for the periods noted, following the initial date of purchase. During this period, the products may be returned for repair or replaced with equivalent products at our discretion. The warranty covers parts and labor costs only. Linkwylan does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear.