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Overview
Return & Refund Policy
Linkwylan stands behinds our products. Linkwylan offers lifetime technical support as an integral part of our commitment to provide industry-leading solutions. Our products are also backed by a limited one-year warranty or lifetime warranty, depending on the product. In the event you encounter an issue, please contact us and we’ll be happy to help. We understand that from time to time you may need to return your order. To do so, please submit a Return Request below. The return policy for refund requests is outlined below.
Eligibility
- Within 30 days from the purchase dateor 7 days after the products received date
- Return request submitted on linkwylan.com
Return Shipping Costs
- Non-quality related claims: buyer is responsible for return shipping costsand taxes
- Quality related claims: Linkwylanoffer free replacement or full refund instead of return
Refunds
Merchandise eligible for a full refund of the original order amount
- Used product cannot be returned
- Non-used product – A 20% restocking fee will be applied in addition to a deduction of the original shipping cost
Upon approval of your request, you will be instructed to return your order with a copy of the order invoice/receipt to the provided address. We will process your refund within 5-10 days or receiving the return, and notify you by email.
Refund Policy
Linkwylan offers a refund or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, non-quality issues cannot be returned or exchanged.
Refunds will be processed within 1-3 business days after we confirm the problem.
If the product does not satisfy you, or you do not need it, you can return it to our warehouse, but shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The customer must bear the shipping back costs for non-quality problems.
For quality-related warranty claims, Linkwylan provides free replacement or refund.
For non-quality-related warranty claims, the buyer is responsible for shipping costs for both sides.
First, you need to contact us, our after-sales specialist will confirm the problem with you and deal with it for you.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@linkwylan.com
- Send us your order number and specific questions via email/contact us page
- After-sales specialist confirms the problem and he will provide you with our return address
- Return the product to the address
- Complete the refund
Returns must include all accessories;
Items must include original packaging;
Returns may be rejected if items do not meet the above requirements.
The above return/refund policy applies only to Linkwylan online sales products. OEM products or customized products are not covered under this policy.
Linkwylan reserves the right of final interpretation of the above terms and conditions!